Français
EnglishDEILEX (hereinafter “the firm” or “we”) attaches particular importance to protecting your personal data and respecting your privacy. This policy explains transparently how we collect, use, protect and share your data when you browse our website or interact with our services. We ensure that this processing complies with Ivorian Law No. 2013-450 of 19 June 2013 on the protection of personal data and, where it applies to our activities or partners, the European Union’s General Data Protection Regulation (GDPR). This English version is provided for convenience; in the event of any discrepancy, theFrench version prevails.
Personal data collected
Depending on the circumstances, we may collect the following categories of data:
- identification data (last name, first name, position, company, job title);
- business contact details (email address, phone number, postal address);
- browsing data (IP address, connection logs, cookies);
- any other information you choose to send us through our contact, application (including your CV) or valuation request forms (including photos and videos of your property).
Purposes of processing
The data collected is processed in order to:
- respond to your requests for information, contact, partnership or valuation, or to your application;
- inform you about our services, publications or events;
- ensure the technical management and security of the website;
- carry out anonymised statistical analyses to improve our content and services;
- comply with our legal and regulatory obligations regarding compliance and security.
Legal basis for processing
The processing of your data is based on:
- your consent, when you give it expressly;
- the performance of a contract or pre-contractual measures, when you interact with our services;
- our legitimate interest in ensuring the proper management and security of our business.
Data recipients
Your personal data is strictly confidential and is only accessible to authorised members of the firm and, where applicable, to our technical service providers (hosting, maintenance, digital communication), under contracts that meet data protection requirements.
We do not sell or rent your personal data to third parties.
Retention period
Your data is kept only for as long as necessary for the purposes for which it was collected:
- contact data: up to 3 years after the last contact;
- browsing data: 13 months maximum;
- contractual or regulatory data: in accordance with the applicable legal periods.
Data security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure. These measures include server security, access control, encrypted communications and staff awareness.
Your rights
In accordance with Ivorian Law No. 2013-450 and, where applicable, the GDPR, you have the following rights:
- the right to access your personal data;
- the right to rectify or update it;
- the right to object to the processing of your data on legitimate grounds;
- the right to have your data erased when it is no longer needed;
- the right to withdraw your consent at any time for processing based on consent.
To exercise these rights, send a written request to info@deilex.ci or by post to: DEILEX – Data Protection Department, Cocody II Plateau ENA, Abidjan, Côte d’Ivoire.
You also have the right to lodge a complaint with the Ivorian personal data protection authority, ARTCI (Autorité de Régulation des Télécommunications/TIC de Côte d’Ivoire).
Changes to this policy
This policy may be updated to reflect legal or technical changes. The date of the last update is shown at the top of the page. We invite you to consult it regularly.
Contact
For any question about this policy or the management of your personal data: info@deilex.ci, DEILEX – Abidjan, Côte d’Ivoire.